Privacy policy

What this policy covers

This policy describes how Western HOA Maintenance & Repair handles information collected through westernhoamaintenance.com. It does not describe the separate practices of social media platforms or other websites you choose to visit through our links.

Information you provide

Our quote form asks for your name, email address, service of interest, and message. You may also provide a phone number and upload up to three photos. Photos are optional; please include only images you are authorized to share and avoid sensitive personal information or unnecessary details about other people.

Your message, contact details, and any attached photos are sent to our inquiry email address. We use this information to review your request, reply, discuss a quote, and follow up about the services you requested. Submitting an inquiry does not subscribe you to marketing messages.

Website and email providers

PlazaSites maintains the website, Cloudflare provides hosting and delivery, and Resend delivers form submissions by email. The email services used by Western also process and store the messages and attachments we receive. These providers handle information as part of delivering their services.

Website infrastructure may process technical information such as your IP address, browser information, request timestamps, and security logs to deliver and protect the site. Fonts are loaded from Google Fonts and Fontshare; your browser connects to those providers when it loads them.

You can read more about provider practices in the PlazaSites privacy policy, Cloudflare privacy policy, Resend privacy policy, and Google privacy policy.

Cookies and tracking

The website does not currently use advertising pixels or cross-site behavioral tracking, and we do not use inquiry details for marketing. Hosting and security providers may use necessary technical mechanisms to operate and protect the site.

The website does not currently change its behavior in response to a browser's Do Not Track signal. We do not enable third-party advertising tracking across other websites through this site. External sites you visit have their own policies.

How long we keep inquiries

We do not have a fixed deletion schedule for inquiry emails or attached photos. Messages and attachments may remain in our email account until manually deleted. We use them as needed to respond to inquiries and manage related service discussions, and may retain records needed for legal obligations or disputes.

Questions and requests

You may contact us to ask about information you submitted, request a correction, or request deletion. We will review your request and may need to confirm your identity. Some information may need to be retained for legal obligations or disputes, and provider backups or logs may not be removed immediately.

Please do not send passwords, payment-card details, identity documents, or other sensitive information through the inquiry form. No internet transmission or email system can be guaranteed completely secure.

Changes to this policy

If our website practices change, we will update this page and its last-updated date. Any material changes will be identified on this page.